Returns & Refunds
Last updated: August 8, 2026
Our Refund Policy
At Pounding Systems (operated by Crusher Inc OÜ), our products are digital software delivered electronically. If it does not work for you, we will refund you — whether or not you have already activated your license.
Key Points
The software does not work for you
If the product does not work with your controller, DAW, or system, we will refund you — activated or not. Tell us what went wrong and we will try to fix it first, but the refund does not depend on that.
You changed your mind
Unactivated licenses can be refunded on request, no reason needed.
Why This Policy?
Gamepad MIDI depends on your specific controller, operating system, and DAW, and we cannot test every combination. Since we do not offer a trial yet, buying it involves some risk on your side — so we carry that risk instead of asking you to.
We reserve the right to decline requests that are clearly abusive, such as repeated purchase-and-refund cycles. In practice this almost never comes up.
How to Request a Refund
Email us and we will sort it out:
- Send an email to mail@pounding.systems with the subject line "Refund Request".
- Include in your email:
- Your order number or transaction ID
- The email address associated with your account
- The product(s) you wish to refund
- A brief reason for the refund (optional but helpful)
- Wait for confirmation. Expect a response within 2-3 business days.
Refund Processing
Once approved, refunds will be processed through Moonbase (our payment processor) and returned to your original payment method. Please note:
- Refunds typically take 5-10 business days to appear on your statement.
- Depending on your bank or payment provider, it may take longer.
- Refunds will be issued in the original currency of purchase.
Exceptions
In exceptional circumstances, we may consider refunds on a case-by-case basis, such as:
- Technical Issues: If the software has a critical bug that prevents it from functioning on your system and we are unable to resolve it within a reasonable timeframe.
- Duplicate Purchases: If you accidentally purchased the same product twice.
- Unauthorized Transactions: If you believe a purchase was made without your authorization, please contact us immediately.
For any exceptional cases, please contact us with details of your situation, and we will do our best to find a fair resolution.
Before You Buy
We encourage you to review all product information, system requirements, and documentation before making a purchase. If you have any questions about whether our software is right for you, please don't hesitate to contact us at mail@pounding.systems before purchasing.
For some products, we may offer trial versions or demos that allow you to evaluate the software before committing to a purchase.
EU Consumer Rights
Under EU consumer protection law, consumers have a 14-day right of withdrawal for online purchases. However, this right is waived for digital content once delivery has begun with the consumer's consent.
By purchasing and activating our software, you acknowledge and consent to the immediate delivery of digital content and waive your right of withdrawal for that activated license.
Contact Us
If you have questions about our refund policy or need assistance: